Refund policy

We want you to be fully satisfied with your purchase. If something isn’t right, our return and refund policy is here to help.

✅ 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible, your item must be in the same condition you received it — unused, with tags, and in its original packaging. Proof of purchase is required.

🔄 How to Start a Return

  • Contact us at pfthanna1@gmail.com to request a return.

  • Once approved, you’ll receive a return shipping label and instructions.

  • All returns are processed through Amazon’s U.S. return centers (we’ll provide the correct return address once your request is approved).

  • Items sent back without prior approval will not be accepted.

📦 Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away so we can arrange a replacement or refund.

🚫 Exceptions / Non-Returnable Items

  • Personalized/custom items

  • Personal care products (beauty or hygiene items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

🔁 Exchanges

The fastest way to get the right item is to return your current one. Once the return is accepted, you can place a new order.

💳 Refunds

  • Once your return is received and inspected by Amazon, we’ll notify you of approval.

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Depending on your bank or card provider, it may take a few extra days for funds to appear.

  • If more than 15 business days have passed since approval, please contact us at pfthanna1@gmail.com